fbpx

IMIM Conference: Customer Experience Trends & How to make them happen in a global company!

IMIM Conference: Customer Experience Trends & How to make them happen in a global company!

Cargando Eventos

« Todos los Eventos

  • Este evento ha pasado.

IMIM Conference: Customer Experience Trends & How to make them happen in a global company!

17/12/2021 @ 11:00 - 13:00

Topic: Customer Experience Trends & How to make them happen in a global company!

SpeakerMarta Bazaco

Global Customer Experience Transformation Program Dir at Schneider Electric.

Marta Bazaco is an Industrial Engineer with 26 years working experience in the Industry, mainly in Schneider Electric, where she was working in different sites and areas (Manufacturing , Supply Chain , Sales , Services, Projects, Marketing, Quality & Customer Satisfaction) , and she is currently in charge of the Global Customer Experience Transformation Program in Schneider Electric. She previously worked as Project Manager in the Automotive Industry (Renault and CIDAUT) and for the Spanish Development Agency (AECID) in South America

https://www.linkedin.com/in/martabazaco/

Learning outcomes: At the end of the session participants will:

  • Understand the connection of Customer Experience with Business Results and Strategy, and how a global company as Schneider Electric is listening , understanding and improving Customer Experience.
  • Be aware of the main pillars and tools to get a Customer Centric Culture ( Company values, Customer Persona, Voice of Customer, Customer Journey Mapping, Agile, Learning Communities…)
  • Learn from Marta’s experience the success factors to develop a professional career in a global company. Lessons learnt and recommendations.
  • Have the opportunity to share their questions and comments

Date:  Friday December 17th, 2021

Time: 11.00h (CET)

VenueRoom Sala C, Escuela Técnica Superior Ingenieros Industriales de Madrid.

Language: English

Registration: 

IMIM | Webinar
Privacy policy *
Data processing *
Acceptance of advertising

Deja una respuesta

Tu dirección de correo electrónico no será publicada.

Rellena este campo
Rellena este campo
Por favor, introduce una dirección de correo electrónico válida.

Compartir en Redes sociales

Suscríbete a nuestro blog